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Focus on the Factors

Each conversation you have as a HubSpotter will have a specific focus (e.g., Engaging in Feedback, Setting Expectations) AND each conversation you have will also explore Clarity, Career, Connection and Care to varying degrees. When we discuss the 4 Factors and go beyond just activity and tasks, we can more clearly see our impact and value on HubSpot and our customers, and it empowers us all to take ownership and accountability.

Trust, Connection & Action

When engaging in conversations, it is important to lead with candor, empathy and a growth mindset so that trust, connection and action are nurtured. This helps ensure the conversation is a two way street in which openly sharing perspectives and exploring experiences in a timely manner is the norm. At HubSpot, we actively listen to one another so that everyone can be seen, heard, set up to succeed.

Person at the Center

Each conversation is an opportunity to discuss where HubSpotters are at, where they need to be, and what they need to get there. Take time to understand each individuals’ needs and discuss the level of support best suited for that person. ( e.g. coach, direct, collaborate or empower). At HubSpot, we create the conditions in which HubSpotters get what they need to do their best work.

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Compass Conversations

How we think about ALL Conversations at HubSpot

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