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Design Thinking for Problem Solving

Change & Agile Mindsets

Workshop Goals

  • Practice new ways of thinking when tackling a challenge
  • Learn design thinking methodology in a fun and interactive setting
  • Work collaboratively to solve a problem in teams
  • Learn to be more customer-focussed when defining and solving problems

Description

Learn the design thinking method of tackling problems or challenges without going through a full sprint. This experience will introduce one easy tool for each phase of the design thinking process, and guide teams through a simple exercise to practice this approach to problem solving using an everyday object. How can we be more customer or user focussed when we're considering new ideas, products, or problems? How can we integrate these perspectives in our approach to problem-solving? And how can we use design thinking to help us think more out-of-the-box and inspire creative solutions? Design thinking isn't only for product design. After the workshop, practice this methodology for systems, services, or any other problem your team is faced with! 

Quick FAQs

TIME

120 mins

TEAM SIZE

3+ people

FORMAT

Virtual with slide deck or interactive lucid

EXPERIENCE CATEGORY

Change & Agile Mindsets

What you'll need

Materials

 

For this workshop, you'll need:

  • A copy of the slide deck
  • If you'd like to do the activities in Lucid, copy the lucid board
  • An everyday object such as a coat hanger, spoon, tennis ball, name tag, or something else participants are likely to have at home or be very familiar with

Templates

 

Use this slide deck template to facilitate the introduction to the session.

You can either continue with the team activities using the slide deck, or use this Lucid template for a collaborative experience. Each team will need their own Lucid board. You must first create your own copy of the template by hovering over the document name and selecting "duplicate".

Facilitator Notes

 

Facilitator notes can be found in the slide deck directly. 

If you would like more guidance on running a design thinking workshop with your team, or more information about the design thinking method, you can check out this resource.

Step-by-Step

  • Make a copy of the slide deck, and Lucid template if you'd like to use it. If using Lucid, you must first create your own copy of the template by hovering over the document name and selecting "duplicate".
  • Familiarise yourself with the design thinking methodology if you have never used it before.
  • Decide on an object to use for the activities: choose a simple, everyday object to re-purpose like a tennis ball, spoon, coat hanger, or name tag. It helps if you choose an object your participants have at home and can physically work with during the session. Tell your participants in advance to bring this object to the session if they have it at home.
  • Alternatively, you can run a full design thinking workshop using a real problem your team is facing. If choosing this option, you'll want to give each phase of the process more time than outlined in the slide deck. Consider breaking each phase into its own session.

Let your team know you're going to practice problem solving and creativity using the design thinking methodology. Ask your team in advance if anyone is familiar with design thinking already. Let them know that there are many different tools which can be used in each phase of the process, but for simplicity we have pre-selected common tools to use in each phase today. Our main focus is to practice taking a human-centric approach to problem solving today, and actively creating that change in perspective. We are working on developing a mindset, but the specific tools we use can be changed.

  • If using a real problem or challenge your team is currently facing, we recommend taking much more time and breaking each phase into its own session. 
  • Encourage your team to explore and be creative, and really put themselves into their customer, stakeholder, or user's shoes. Keep reiterating this fact throughout each phase, as it is sometimes easy to fall back into our own mindset, preferences, and tendencies and forget who we are problem solving for (not ourselves!).
  • Keep time closely. Each phase is short, and it will likely be easy for teams to go over. 
  • Show this video if you or your team is unfamiliar with Lucid to first get an introduction to the tool itself.
  • Save blank versions of the templates from each phase in a space shared by the entire team for future reference.
  • Try and define moments your team can apply this approach to their work, and when specifically re-focussing on a customer-centric approach might help. 
  • Try kicking off new projects or big problems with a design thinking workshop in the future. 

Not quite right?

If these sessions don't cover the topic you're looking for, seem too light-touch, or you want to take a deeper dive, we recommend taking another look at our Comprehensive Plays instead. Unsure exactly what'S right for your team? Contact L&D for a consultation and we'll help you find the right training for your needs!