---
title: Reset a user's scorm attempt
description: When a user is able to access a course, but the course pop-up window does not load for the user and shows either a blank gray screen or a review mode message, reset the user's scorm attempt.
---

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# Reset a user's scorm attempt

## When a user is able to access a course, but the course pop-up window does not load for the user and shows either a blank gray screen or a review mode message, reset the user's scorm attempt.

To reset a user's scorm attempt:

1. Go to the relevant course page.
2. Click the **Click here to access -** **[course name]** course link.
3. Clickthe **Reports** tab.
4. Search for the affected user by clicking on their initials.
5. Select the checkbox beside the affected user's name and click **Delete selected attempts.**
6. Click **OK** in the pop-up window to confirm the deletion.

Refer to the video below to see how a deletion of a scorm attempt is made. 

The course content should load for the user now. If it still doesn't, get the user to clear their browser cache and cookies. 

```json
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  "@type" : "VideoObject",
  "contentUrl" : "https://1854059.fs1.hubspotusercontent-na1.net/hubfs/1854059/Totara%20LMS%20Training/Resetting%20a%20SCORM%20Attempt.mp4",
  "dateModified" : "2022-08-17T01:39:59.557Z",
  "duration" : "PT27.367S",
  "height" : 720,
  "name" : "Resetting a SCORM Attempt",
  "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/82190603156?portalId=1854059&size=medium",
  "uploadDate" : "2022-08-17T01:39:50.999Z",
  "width" : 1280
}
```